Terms and Conditions

Effective: January 1, 2026

Controller and operator: GigZoro, Inc. ("GigZoro") – www.GigZoro.com – support@gigzoro.com

Overview only; the binding terms follow below. NOTE: These Terms and Conditions are drafted in English. Translations into other languages are provided for convenience only and are non-binding. In the event of any conflict, the English version controls.

Key points: • Equipment rental marketplace connecting Customers with independent Providers • Contracts form directly between Customers and Providers • Fees/taxes shown before checkout • Cancellations/changes follow listing policy • Limited license for User Content • Platform provided "as is" • Liability limited as described • Disputes resolved by binding arbitration where permitted under Arizona law • Certain items and services are strictly forbidden • $1,000 replacement value cap on Rental Protection Program.

These Terms and Conditions are drafted in the English language. Translations into other languages (Spanish, French, Italian, German, Russian, and Portuguese) are provided solely for the convenience of our users. In the event of any conflict, ambiguity, or inconsistency between the English version and any translated version, the English version shall prevail and govern.

By using the Platform, you acknowledge that: (a) the English text is the authoritative legal version; (b) translated versions are provided for reference only and do not constitute independent legal agreements; (c) any legal interpretation or enforcement will be based exclusively on the English text; and (d) you have had the opportunity to obtain translation assistance if needed before agreeing to these Terms.

If you do not understand English sufficiently to comprehend these Terms, we recommend consulting with a qualified translator or legal professional before using the Platform.

These Terms and Conditions ('Terms') are a binding agreement between you and GigZoro, Inc. ('GigZoro') that governs your use of www.GigZoro.com, our mobile applications, and related offerings (collectively, the 'Platform').

By using the Platform, you confirm that you have read and agree to these Terms and the policies referenced here. If you do not agree, do not use the Platform.

You must be 18 or older and able to enter a binding contract. Keep your credentials secure, maintain accurate account information, and tell us promptly about any unauthorized access or suspected misuse.

GigZoro operates an equipment rental marketplace that connects Customers with independent Providers. We facilitate the discovery and booking of physical equipment, tools, machinery, and related tangible rental items.

We do not own or control Provider services and are not a party to the contracts that form between Customers and Providers. GigZoro is not a home-sharing platform, vehicle rental platform, or service marketplace for adult content or illegal services.

GigZoro is an equipment rental marketplace. The Platform is designed exclusively for listing, discovering, and booking rentals of physical equipment, tools, machinery, and related tangible goods.

Permitted Items include, but are not limited to: construction equipment, power tools, landscaping equipment, audiovisual equipment, event supplies, sporting goods, photography equipment, medical equipment (non-prescription), industrial machinery, and similar tangible rental items.

Forbidden Items and Services. The following categories are strictly prohibited on the Platform, including but not limited to:

(a) Real estate, homes, apartments, rooms, or any residential or commercial property rentals (this is not a home-sharing or vacation rental platform);

(b) Automobiles, cars, trucks, motorcycles, or any motorized vehicles intended for road use (this is not a vehicle rental or car-sharing platform);

(c) Adult content, pornographic materials, sexually explicit items, or any goods or services of a sexual nature;

(d) Prostitution services or escort services (even if legal in the provider's jurisdiction);

(e) Drugs and pharmaceuticals of any kind, including prescription medications, over-the-counter drugs, controlled substances, drug paraphernalia, or items primarily used for illegal drug consumption (legal or illegal in any jurisdiction);

(f) Medical devices, equipment, or supplies requiring prescriptions, medical licenses, or professional medical oversight;

(g) Tobacco products, vaping devices, e-cigarettes, or related accessories;

(h) Cryptocurrency mining equipment or hardware designed primarily for cryptocurrency mining operations;

(i) Weapons, firearms, ammunition, explosives, or items designed primarily to cause harm;

(j) Counterfeit goods, stolen property, or items that infringe on third-party intellectual property rights;

(k) Hazardous materials that cannot be safely transported or used without specialized licensing;

(l) Live animals or items that require special permits for rental or transport;

(m) Any item or service that violates federal, state, or local laws in the United States or the user's jurisdiction.

Coverage Limitations. For items covered under the Rental Protection Program, the maximum coverage per incident is limited to the lesser of: (i) the actual replacement value of the rental item at the time of loss or damage, or (ii) $1,000 USD (effective January 1, 2026), or (iii) as otherwise specified in the rental agreement. Claims exceeding this cap are the responsibility of the Customer.

GigZoro reserves the right to remove any listing, suspend any account, or decline any booking that we determine, in our sole discretion, violates this section. This list of forbidden items is not exhaustive, and we may update it at any time without prior notice.

Providers are responsible for listing accuracy, including service scope, pricing (which may be displayed in multiple units of measure), availability, and conditions. When a Customer submits a booking and a Provider accepts, a direct contract forms between those parties, who must honor the agreed terms and pay all applicable amounts.

Listings may display pricing for multiple units of measure (e.g., per hour, per day, per week). The Customer selects the applicable unit at the time of booking. See the 'Pricing, Currency, and Units of Measure' section for details on multi-unit pricing.

GigZoro uses Stripe, Inc. ('Stripe') as our third-party payment processor. By making or receiving payments through the Platform, you agree to be bound by Stripe's Services Agreement (available at https://stripe.com/legal) in addition to these Terms.

Payment Authorization. When you make a booking, you authorize GigZoro and Stripe to: (a) charge your selected payment method for the total booking amount, including any applicable fees, taxes, and deposits; (b) hold funds as a security deposit when required by the listing; (c) process refunds to your original payment method in accordance with cancellation policies; and (d) collect additional amounts for verified damage claims under the Rental Protection Program.

Payment Security. All payment information is processed directly by Stripe using industry-standard encryption and security protocols. GigZoro does not store your complete credit card number, CVV, or other sensitive payment credentials on our servers.

Provider Payouts. Providers receive payouts through Stripe Connect. By registering as a Provider, you agree to Stripe's Connected Account Agreement and authorize GigZoro to share necessary business and tax information with Stripe for compliance and payout purposes.

Currency and Conversion. Payments are processed in the currency displayed at checkout. For international transactions, your bank or card issuer may apply additional foreign exchange fees. See the 'Pricing, Currency, and Units of Measure' section for currency conversion policies.

Payment Disputes. If you believe a charge is unauthorized or incorrect, contact us at support@gigzoro.com within 60 days. For chargebacks initiated through your bank or card issuer, you agree to cooperate with our investigation and provide relevant documentation.

Multi-Unit Pricing. Listings on the Platform may display prices for multiple units of measure (e.g., per hour, per day, per week). The available units and their respective prices are set by the Provider and displayed on each listing. When adding an item to your cart, you select the unit of measure that applies to your rental period.

Currency Display and Conversion. Prices may be displayed in your preferred currency for convenience. The following terms apply to currency display:

(a) Original Currency: All Provider prices are set in their base currency (typically USD). The original price is authoritative for billing purposes.

(b) Converted Prices: When you view prices in a currency different from the original, the displayed amount is converted using exchange rates obtained from our data sources. Converted prices are estimates and may fluctuate.

(c) Checkout Currency: The final charge will be processed in the currency shown at checkout confirmation. If your preferred currency differs from the Provider's base currency, the displayed conversion rate applies at the time of booking.

(d) Conversion Indicator: When viewing converted prices, a notice indicates that the price has been converted from the original currency.

Exchange Rate Disclaimer. Currency exchange rates are provided for informational purposes and may not reflect real-time market rates. Actual rates charged by your bank or payment provider may differ. GigZoro is not responsible for discrepancies between displayed rates and final charged amounts due to exchange rate fluctuations or fees applied by financial institutions.

Price Changes. Providers may update listing prices at any time. Price changes do not affect confirmed bookings. The price at the time of booking confirmation is binding for that reservation.

We may charge service fees for Platform use. Any fees and taxes will be shown before checkout. Customers authorize GigZoro or its payment processors to charge the payment method on file. Provider payouts may be net of disclosed fees and taxes.

Each listing discloses its cancellation and change policy. Review it before booking. All changes must be requested and confirmed through the Platform; we do not support off‑platform modifications.

Provide services with reasonable care, skill, and professionalism; comply with applicable laws and licensing; and supply the equipment or materials promised in your listing. You are solely responsible for listing accuracy and your own tax obligations.

Provider Portal. Providers access a dedicated Provider Portal with tools for managing listings, bookings, contacts, resources, and business operations. See the 'Provider Portal Features' section for details on Portal functionality and data handling.

Respect Providers, property, and equipment; provide accurate information requested by the Provider; and follow all listing rules. You are responsible for damage or losses you cause during a booking.

Providers may require a security deposit. If damage occurs, Providers must report it through the Platform, and Customers authorize GigZoro to collect amounts necessary to satisfy valid claims under the listing and applicable law.

GigZoro offers an optional Rental Protection Program ('Program') that Customers may purchase at checkout for eligible rental bookings. The Program fee is calculated as a percentage of the rental cost and is clearly displayed before purchase.

Coverage Overview: The Program covers accidental damage, breakage, theft, and loss of rented equipment during the rental period, subject to the terms and exclusions below. Coverage begins at the scheduled start time and ends at the scheduled return time of the rental.

Exclusions: The Program does NOT cover: (a) intentional damage or willful misconduct; (b) damage resulting from gross negligence; (c) unauthorized use or use outside the agreed rental scope; (d) normal wear and tear; (e) pre-existing damage not documented at pickup; (f) items left unattended in public spaces; (g) damage from illegal activities; (h) cosmetic damage that does not affect functionality; (i) loss of accessories unless specifically listed on the rental agreement; (j) consequential losses including loss of use, revenue, or data; (k) items listed as Forbidden Items under the 'Permitted and Forbidden Items' section.

Provider Claim Submission: Providers must submit damage claims within seven (7) calendar days of the rental end date. Claims require: photographic or video evidence of damage, a description of when and how damage occurred, estimated repair or replacement costs, and any relevant rental agreement documentation.

Investigation and Resolution: GigZoro reviews claims within 3–14 business days. During this period, GigZoro may request additional information from either party. If a claim is approved, funds are disbursed to the Provider minus any applicable fees. If denied, both parties receive a written explanation.

Legal Disclaimer: GigZoro is not an insurance company. The Rental Protection Program is a damage waiver program administered by GigZoro to facilitate resolution of rental-related disputes. By purchasing the Program, Customers agree that GigZoro's liability is limited to the lesser of: (i) the actual repair cost; (ii) the replacement value of the rental item at the time of loss or damage; or (iii) $1,000 USD (effective January 1, 2026). Items listed as Forbidden Items under the 'Permitted and Forbidden Items' section are not eligible for coverage. All decisions made by GigZoro under this Program are final and binding.

The Platform provides a real-time messaging system ('Chat') that allows Customers and Providers to communicate regarding bookings, inquiries, and support matters.

Message Retention. Messages are stored on our servers to enable message history, dispute resolution, and platform improvements. Messages are retained in accordance with our Privacy Policy and applicable data retention laws.

Acceptable Use. You agree to use Chat only for legitimate business communications related to the Platform. The following uses are prohibited: (a) harassment, threats, or abusive language; (b) spam, advertising, or promotional content unrelated to GigZoro services; (c) sharing personal contact information to circumvent Platform fees; (d) soliciting off-platform transactions; (e) sharing content that violates our Prohibited Conduct policies.

AI-Assisted Translation. When Customers and Providers communicate in different languages, GigZoro may provide AI-assisted translation. Translated messages display both the original and translated text. See the 'AI Governance and Safety Framework' section for details on how translations are processed.

Monitoring and Moderation. GigZoro may review messages for safety, fraud prevention, and policy compliance. We may take action, including account suspension, based on message content that violates these Terms.

No Guarantee of Delivery. While we strive for reliable message delivery, we do not guarantee that all messages will be delivered or read. For time-sensitive communications, consider using multiple contact methods.

Registered Providers access a dedicated Provider Portal with tools for managing listings, bookings, contacts, resources, and business operations.

Provider Portal Authentication. The Provider Portal uses a separate authentication system from customer accounts. Access credentials must be kept confidential. You are responsible for all activities conducted through your Provider Portal account.

Data in the Provider Portal. Business data entered into the Provider Portal, including contacts, cases, orders, and resources, is stored in Microsoft Dynamics 365 Dataverse. By using the Provider Portal, you consent to data processing in accordance with our Privacy Policy and Microsoft's data handling practices.

Portal Features. The Provider Portal includes, but is not limited to: (a) product and listing management; (b) booking calendar and availability management; (c) order tracking and fulfillment; (d) contact and customer relationship management; (e) support case management; (f) media and content uploads; (g) translation tools for multilingual listings; (h) analytics and reporting tools.

AI-Assisted Content. The Provider Portal may offer AI-assisted tools for generating product descriptions, translating content, and optimizing listings. You retain full control over content published to the Platform. Review all AI-generated content before publication to ensure accuracy.

Provider Portal Availability. We strive to maintain Portal availability but do not guarantee uninterrupted access. Scheduled maintenance and unexpected outages may occur. Critical business operations should not rely solely on Portal availability.

You may submit reviews, text, images, and other material ('User Content'). You grant GigZoro a non‑exclusive, worldwide, royalty‑free license to host, use, reproduce, modify, publish, and display your User Content to operate and promote the Platform, consistent with our Privacy Policy.

You are responsible for your User Content and must not post unlawful, misleading, or infringing material. We may remove or moderate content consistent with applicable law.

Do not abuse the Platform, scrape or harvest data, use unauthorized automation, bypass security, submit false or misleading information, infringe intellectual property, or engage in fraud or other unlawful activity.

Platform-Specific Violations. The following activities are expressly prohibited: (a) attempting to circumvent Platform fees by conducting transactions off-platform; (b) creating multiple accounts to manipulate reviews or ratings; (c) posting or requesting forbidden items or services as defined in the 'Permitted and Forbidden Items' section; (d) using the Chat system for purposes other than legitimate booking-related communications; (e) reverse engineering, decompiling, or attempting to extract source code from the Platform or Progressive Web App.

Trade names, logos, software, and non‑user content on the Platform belong to GigZoro or our licensors and are protected by law. Except as permitted by law or expressly authorized, you may not copy, adapt, or distribute any part of the Platform without prior written consent.

Read our Privacy Policy to understand how we collect, use, and share personal information and to learn about your choices. By using the Platform, you consent to processing as described there.

Additional Data Types. The Platform collects and processes various types of data to enhance your experience, including: (a) push notification preferences and device tokens; (b) location data (with your permission) for nearby equipment discovery; (c) offline data stored locally in your browser or Progressive Web App installation; (d) chat message content for translation, dispute resolution, and safety monitoring. All data processing is conducted in accordance with our Privacy Policy and applicable data protection laws.

GigZoro offers web push notifications to keep you informed about booking updates, messages, and platform announcements.

Opt-In Consent. Push notifications require your explicit consent. You will be prompted to allow notifications when you first use the Platform or access your account settings. Notifications are entirely optional.

Types of Notifications. If you enable notifications, you may receive: (a) booking confirmations and status updates; (b) new message alerts; (c) order and payment notifications; (d) provider responses to your inquiries; (e) platform announcements and service updates.

Managing Preferences. You can enable, disable, or customize notification preferences at any time through: (a) your browser settings; (b) your account settings on the Platform; (c) clicking 'unsubscribe' in notification content where available.

Notification Storage. A history of your notifications is stored in your account and accessible through the notification center. Notification records are retained for 30 days before automatic deletion.

No Guarantee. Push notification delivery depends on your device, browser, network conditions, and third-party push services. We do not guarantee notification delivery for all alerts.

The Platform uses location services to enhance your experience, including finding nearby equipment rentals and providers.

Location Data Collection. With your permission, we may collect: (a) approximate location based on your IP address; (b) precise location from your device's GPS or location services (when granted browser permission); (c) location information you manually enter (such as search locations or delivery addresses).

How Location Data is Used. Location data is used to: (a) display relevant listings and providers in your area; (b) show distance estimates to rental locations; (c) render interactive maps showing provider locations; (d) calculate delivery distances and applicable fees; (e) improve search relevance and recommendations.

Location Permissions. Precise location access requires your explicit browser permission. You can: (a) deny location permission and manually enter your location; (b) grant temporary or persistent location access; (c) revoke permission at any time through browser settings.

Third-Party Map Services. The Platform integrates with Azure Maps for mapping functionality. Your use of map features is subject to Microsoft's terms of service and privacy practices.

Data Retention. Location data collected during active sessions may be logged for security and troubleshooting purposes. We do not sell location data to third parties.

GigZoro is available as a Progressive Web App (PWA), offering enhanced functionality including installation on your device and limited offline access.

PWA Installation. You may install GigZoro on your device through your browser's 'Add to Home Screen' or 'Install' option. Installation is optional and does not affect your use of the web version.

Offline Functionality. When you lose internet connectivity, the PWA provides limited functionality: (a) viewing previously loaded content; (b) accessing cached product and provider information; (c) reviewing your order history and favorites (if previously loaded); (d) drafting messages for later sending.

Data Synchronization. When internet connectivity is restored, the PWA automatically synchronizes offline changes with our servers. This includes: (a) queued operations (e.g., profile updates, favorites); (b) draft messages; (c) local settings and preferences.

Local Data Storage. The PWA stores certain data locally on your device using localStorage and service worker caching, including: (a) authentication state; (b) user preferences; (c) recently viewed content; (d) offline queue for pending operations.

Clearing Local Data. You can clear locally stored data by: (a) clearing your browser's site data; (b) uninstalling the PWA; (c) using the 'clear cache' option in the app (if available).

Offline Limitations. Full platform functionality requires an internet connection. Booking, payment processing, and real-time messaging are not available offline.

GigZoro uses artificial intelligence for listing content generation, provider onboarding assistance, multilingual customer-provider messaging, insurance claim risk analysis (future), and SEO metadata creation (future). The following governance model applies to all AI features on the Platform.

Guiding Principles: Safety – AI outputs must not cause harm or mislead users. Transparency – Providers know which parts of listings are AI-generated. Privacy – No personal data is used to train AI models. Fairness – AI translation must not bias or distort meaning. Control – Providers retain full control over final listing content.

Acceptable AI Uses: Generating product descriptions, features, and instructions; translating messages between users; risk-flagging potential insurance anomalies; suggesting best practices to providers.

Prohibited AI Uses: Automated account decisions without human review; AI-generated contract terms; AI altering the meaning of rental agreements; use of personal identities without consent.

Oversight and Human Review: Providers approve all AI-generated content before publication. Insurance claims flagged by AI are always reviewed by humans. Automatic translation displays both original and translated messages for transparency.

Data Handling: Customer and provider messages are processed securely. No private data is stored beyond required operational use. No message content is retained for training AI models.

Continuous Monitoring: GigZoro logs AI-generated content, conducts monthly output audits, and maintains a provider and customer feedback loop to ensure ongoing quality and safety.

GigZoro maintains a safe, fair, and trustworthy marketplace for customers and providers worldwide through verified providers (basic identity and legitimacy checks), transparent pricing (no hidden fees), optional insurance protection for rentals, fair human-reviewed dispute processes, and safe AI-assisted messaging translation without content alteration.

Customer Safety: Clear rental and service descriptions; real-time availability and calendar accuracy; secure payments; insurance protection options; fraud prevention monitoring.

Provider Safety: Protection from fraudulent customers; guaranteed payout from approved insurance claims; no chargebacks for insured damages; AI tools for professional, accurate listings.

Provider Compliance: Providers must provide true, accurate listings; honor scheduled bookings; maintain equipment safety; follow local legal requirements; and submit honest damage claims.

Customer Compliance: Customers must respect rental property; return items on time; not misuse messaging tools; and follow local laws.

Dispute Resolution Process: Step 1 – Evidence submission by both parties. Step 2 – Human review by GigZoro. Step 3 – Policy outcome based on platform rules and rental agreements. All decisions are made by trained personnel and rely on documented evidence.

To the fullest extent permitted by law, the Platform and all services are provided 'as is' and 'as available'. GigZoro disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non‑infringement.

To the maximum extent permitted by law, GigZoro shall not be liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, data, or goodwill. Our aggregate liability related to the Platform shall not exceed the greater of the amounts you paid to GigZoro in the twelve months preceding the event or one hundred U.S. dollars (USD 100).

You agree to defend, indemnify, and hold harmless GigZoro and our affiliates, directors, employees, and agents from claims, damages, losses, and expenses arising from your breach of these Terms, your misuse of the Platform, or your interactions with other users.

We may suspend or terminate access if we reasonably believe you violated these Terms, our policies, or law, or where necessary to protect the community. Upon termination, your right to use the Platform ends immediately.

We encourage amicable resolution. Where permitted by law, unresolved disputes will be submitted to binding individual arbitration administered by a recognized provider. Proceedings will occur in Arizona, U.S.A., in English. Both parties waive the right to a jury trial and to participate in class or representative actions, to the extent permitted by law.

These Terms and any dispute are governed by the laws of the State of Arizona, U.S.A., without regard to conflicts of laws rules. Subject to the arbitration clause, state and federal courts in Arizona have exclusive jurisdiction.

GigZoro may update these Terms by posting the revised version on the Platform and updating the 'Last Updated' date. Continued use of the Platform after the changes take effect constitutes acceptance of the revised Terms.

If you have questions about these Terms or the Platform, contact us at support@gigzoro.com. We may request additional information to verify your identity before responding to certain inquiries.