Answers, before you need them.

GigZoro is a marketplace that connects customers with local providers for services, rentals, and gig-based projects in their area.

GigZoro supports both customers looking to book services and providers who want to offer their expertise or inventory to a broader audience.

Select your role, complete the sign-up form, and confirm your email. Providers may be asked for additional verification details.

GigZoro is available in English, Spanish, French, Italian, German, Russian, and Brazilian Portuguese. Switch languages any time from the site menu — and chat messages between customers and providers can be translated automatically.

Yes. GigZoro is a web app you can install on your phone or computer — use the install option in Account Settings, or your browser's own "install app" / "add to home screen" prompt. Installed, it opens full-screen like a native app, and recently viewed pages keep working even on a weak connection.

Tap the heart on any listing to save it, and find everything you've saved under Favorites in your account. It's the easiest way to shortlist gear while you compare options.

Browse listings, review provider details, and choose the date and time that works for you. Confirm your booking with a secure checkout.

Yes. Each listing includes secure messaging so you can clarify availability, special requests, and expectations prior to booking.

Providers receive instant notifications. Most requests are confirmed automatically, but some listings allow providers to approve requests manually.

Every order moves through the same stages: placed, awaiting the provider's confirmation, confirmed, ready for your action at pickup, checked out, and returned. The timeline on each order shows the current stage — and, more importantly, whose turn it is, yours or the provider's.

Pricing is set by providers and can reflect factors like demand, duration, and included amenities. Taxes and service fees are shown before checkout.

GigZoro supports major credit and debit cards along with popular digital wallets in select regions. Payment methods display during checkout.

Your card is charged in full when you place your order. You receive a receipt by email and in your dashboard.

Each listing is associated with a flexible, standard, or strict cancellation policy. You can review the policy on the listing and during checkout.

If your cancellation qualifies for a refund, we automatically process it to your original payment method. Processing times depend on your bank.

If a provider needs to cancel, you receive a full refund and suggested alternatives. Repeat cancellations impact the provider’s standing.

Our team reviews and approves every Provider account before its gigs go live, and Providers must complete Stripe's identity and bank-account verification to receive payouts. Providers also agree to our Terms, including our listing and conduct standards.

Not yet. After an order you can rate it privately; your rating goes to the GigZoro team and is not shown on a public profile.

We use industry-standard encryption, secure payments, and role-based access controls to protect personal and financial information.

Use the provider dashboard to add a listing, set availability, pricing, and requirements. Listings sync with Dataverse so updates stay current.

GigZoro includes calendar syncing, smart notifications, and automated reminders so you can manage requests from any device.

Completed bookings trigger payouts to your connected bank account or payout method. You can monitor transfer status in the provider dashboard.

A listing goes live once two things are true: your provider account is approved and the listing is published. Activating your account sends it for review; once approved, publish the listing from your provider dashboard and it appears on the site shortly after.

Open Products in your provider dashboard to edit details, photos, and pricing — changes republish automatically. You can remove a listing from the site at any time unless it still has outstanding bookings; complete or cancel those first and the Remove option unlocks.

Payouts run through Stripe. Open the Stripe payouts section in your provider dashboard and follow the guided setup — Stripe collects your bank and tax details directly, so GigZoro never stores them. Once connected, every payout appears in your payout history.

The availability planner in your provider dashboard projects equipment utilization from the days and hours you plan to offer, and suggests the windows most worth opening. It's a planning aid — the results are guidance, not bookings.

Each listing has three photo slots — use them all if you can. Clear, well-lit photos of the actual equipment build far more trust than stock images. Photos save the moment you pick them, and if an upload fails you see the error right on the slot, so nothing is lost silently.

No — when you publish, AI translates your listing into all supported languages automatically. If a translation misses the mark, edit it by hand in the portal; your manual wording is kept even when the English text changes later.

When you create a listing, GigZoro can suggest a price based on your listing details. It is a suggestion only — nothing changes until you accept it, and you can always set any price you like.

New requests appear in the Orders section of your provider dashboard, marked as waiting on you. Open the order to confirm it, then follow its timeline through pickup and return — it always shows whose move is next. Responding quickly is one of the best ways to win repeat customers.

Navigate to Account Settings to edit your profile, notification preferences, and saved payment methods at any time.

Use the password reset link on the sign-in page. We will send a secure email so you can choose a new password.

Visit the Help Center from your dashboard to browse guides or open a support ticket.

Open the Support section of your account to see every request you've raised. Each one carries its own message thread — reply there and our team's answers appear in the same place, so nothing gets lost in email.

Turn browser push notifications on or off under notification preferences in Account Settings. Permissions apply per browser and per device, so if you use GigZoro on your phone and your laptop, set each one up separately.

Open Privacy Settings and choose Delete My Data. We explain what will be removed, ask you to confirm, then show exactly what was deleted, category by category. Deletion is permanent and honors your rights under GDPR and CCPA.

Open Orders in your account to see every booking you've made, current and past. Each order shows its full status timeline, and you can request a change or open a linked support case straight from the order.

You choose your cookie settings on your first visit, and you can change them any time afterwards in the Privacy section of your account. Essential cookies stay on because the site cannot work without them; everything else is your call.

No. Rental Protection is optional, but highly recommended—especially for high-value items.

The Rental Protection Program fee is 7.5% of your rental cost. For example, on a $100 rental, the fee would be $7.50.

No. The Rental Protection Program simply covers the financial responsibility the agreement assigns to you, subject to the Program terms.

Yes. Providers see whether a rental is covered by the Rental Protection Program.

Providers submit claims, but GigZoro determines whether they meet coverage criteria.

If you purchased Rental Protection and the claim is approved, you will not be charged additional damage fees.

If an item is damaged or lost, the provider submits a damage claim through GigZoro. We evaluate the provider's rental agreement, photos, videos, documentation, the type and extent of damage, and the timing and circumstances. If approved, GigZoro pays the provider directly and you owe nothing further.

If a claim is approved, GigZoro pays the provider directly for repairs or replacement. You pay nothing more and receive a summary of the claim, the provider's evidence, and GigZoro's decision. No negotiation, no stress, no unexpected charges after your rental.

The program covers accidental damage, breakage, theft, and loss of rented equipment during the rental period. Coverage begins at the scheduled start time and ends at the scheduled return time of your rental. Coverage is limited to the cap stated in the Terms of Service, currently $1,000 USD per item.

The program does not cover: intentional damage, gross negligence, unauthorized use, normal wear and tear, pre-existing damage not documented at pickup, items left unattended in public spaces, damage from illegal activities, cosmetic damage not affecting functionality, loss of accessories (unless listed in the rental agreement), or consequential losses like lost revenue or data.

Providers must submit damage claims within 7 calendar days after the rental end date. Claims submitted after this window will not be eligible for coverage.

GigZoro reviews claims within 3 to 14 business days. During this time, we may request additional information from either party. Both the customer and provider receive a written notification of the decision.

No. GigZoro is not an insurance company. The Rental Protection Program is a damage waiver program administered by GigZoro to help resolve rental-related disputes. It is not a traditional insurance policy.

If a claim is denied, both the customer and provider receive a written explanation of the decision. The customer may then be responsible for damage costs according to the provider's rental agreement terms.

Providers must submit: photographic or video evidence of the damage, a description of when and how the damage occurred, estimated repair or replacement costs, and any relevant rental agreement documentation.

GigZoro uses AI to help generate listing content, assist with provider onboarding, translate messages between customers and providers, and improve SEO metadata. Future features may include Rental Protection claim risk analysis.

No. GigZoro does not use personal data to train AI models. Your privacy is protected, and no message content is retained for AI training purposes.

No. AI is never used to generate or alter contract terms. GigZoro prohibits AI from modifying the meaning of rental agreements.

Providers are informed when content suggestions are generated by AI. All AI-generated content must be reviewed and approved by providers before publication.

Yes. While AI may help flag potential issues, all Rental Protection claims are reviewed and decided by trained human personnel. AI never makes final claim decisions.

AI translation helps customers and providers communicate across languages. Both the original message and the translation are displayed for transparency, ensuring the meaning is preserved.

Our team reviews and approves each Provider account before it goes live, and Providers must complete Stripe's identity and bank-account verification before they can be paid. GigZoro never sees or stores their ID documents or tax numbers.

No. GigZoro is committed to transparent pricing. All fees, taxes, and charges are clearly displayed before you complete any booking.

Disputes follow a three-step process: 1) Both parties submit evidence, 2) GigZoro conducts a human review, 3) A decision is made based on platform rules and the rental agreement. All decisions are made by trained personnel using documented evidence.

Providers must maintain accurate listings, honor scheduled bookings, keep equipment safe, follow local laws, and submit honest damage claims.

Customers must respect rental property, return items on time, use messaging tools appropriately, and follow local laws.

Card payments are screened by Stripe's built-in fraud tools, our forms use bot protection, and disputes are reviewed by people on our team.

Yes. GigZoro uses secure payment processing to protect your financial information. We never store complete payment card details on our servers.