FAQ
Find answers to common questions about using GigZoro.
GigZoro is a marketplace that connects customers with trusted providers for services, rentals, and gig-based projects in their area.
GigZoro supports both customers looking to book services and providers who want to offer their expertise or inventory to a broader audience.
Select your role, complete the sign-up form, and confirm your email. Providers may be asked for additional verification details.
Browse listings, review provider details, and choose the date and time that works for you. Confirm your booking with a secure checkout.
Yes. Each listing includes secure messaging so you can clarify availability, special requests, and expectations prior to booking.
Providers receive instant notifications. Most requests are confirmed automatically, but some listings allow providers to approve requests manually.
Pricing is set by providers and can reflect factors like demand, duration, and included amenities. Taxes and service fees are shown before checkout.
GigZoro supports major credit and debit cards along with popular digital wallets in select regions. Payment methods display during checkout.
Your payment method is authorized at booking and captured when the reservation is confirmed. You receive a receipt via email and in your dashboard.
Each listing is associated with a flexible, standard, or strict cancellation policy. You can review the policy on the listing and during checkout.
If your cancellation qualifies for a refund, we automatically process it to your original payment method. Processing times depend on your bank.
If a provider needs to cancel, you receive a full refund and suggested alternatives. Repeat cancellations impact the provider’s standing.
Providers complete identity verification, agree to quality standards, and are subject to ongoing performance reviews based on customer feedback.
Yes. We monitor reviews for authenticity and policy violations. Reviews from verified bookings help customers choose confidently.
We use industry-standard encryption, secure payments, and role-based access controls to protect personal and financial information.
Use the provider dashboard to add a listing, set availability, pricing, and requirements. Listings sync with Dataverse so updates stay current.
GigZoro includes calendar syncing, smart notifications, and automated reminders so you can manage requests from any device.
Completed bookings trigger payouts to your connected bank account or payout method. You can monitor transfer status in the provider dashboard.
Navigate to Account Settings to edit your profile, notification preferences, and saved payment methods at any time.
Use the password reset link on the sign-in page. We will send a secure email so you can choose a new password.
Visit the Help Center from your dashboard to browse guides or open a support ticket. Priority support is available for verified providers.
No. Insurance is optional, but highly recommended—especially for high-value items.
Rental Protection Insurance costs 7.5% of your rental cost. For example, on a $100 rental, insurance would be $7.50.
No. GigZoro's insurance simply covers the financial responsibility the agreement assigns to you.
Yes. Providers see whether a rental is insured or uninsured.
Providers submit claims, but GigZoro determines whether they meet coverage criteria.
If you purchased insurance and the claim is approved, you will not be charged additional damage fees.
If an item is damaged or lost, the provider submits a damage claim through GigZoro. We evaluate the provider's rental agreement, photos, videos, documentation, the type and extent of damage, and the timing and circumstances. If approved, GigZoro pays the provider directly and you owe nothing further.
If your claim is approved, GigZoro pays the provider directly for repairs or replacement. You pay nothing more and receive a summary of the claim, the provider's evidence, and GigZoro's decision. No negotiation, no stress, no unexpected charges after your rental.
The program covers accidental damage, breakage, theft, and loss of rented equipment during the rental period. Coverage begins at the scheduled start time and ends at the scheduled return time of your rental.
The program does not cover: intentional damage, gross negligence, unauthorized use, normal wear and tear, pre-existing damage not documented at pickup, items left unattended in public spaces, damage from illegal activities, cosmetic damage not affecting functionality, loss of accessories (unless listed in the rental agreement), or consequential losses like lost revenue or data.
Providers must submit damage claims within 7 calendar days after the rental end date. Claims submitted after this window will not be eligible for coverage.
GigZoro reviews claims within 3 to 14 business days. During this time, we may request additional information from either party. Both the customer and provider receive a written notification of the decision.
No. GigZoro is not an insurance company. The Rental Protection Program is a damage waiver program administered by GigZoro to help resolve rental-related disputes. It is not a traditional insurance policy.
If a claim is denied, both the customer and provider receive a written explanation of the decision. The customer may then be responsible for damage costs according to the provider's rental agreement terms.
Providers must submit: photographic or video evidence of the damage, a description of when and how the damage occurred, estimated repair or replacement costs, and any relevant rental agreement documentation.
GigZoro uses AI to help generate listing content, assist with provider onboarding, translate messages between customers and providers, and improve SEO metadata. Future features may include insurance claim risk analysis.
No. GigZoro does not use personal data to train AI models. Your privacy is protected, and no message content is retained for AI training purposes.
No. AI is never used to generate or alter contract terms. GigZoro prohibits AI from modifying the meaning of rental agreements.
Providers are informed when content suggestions are generated by AI. All AI-generated content must be reviewed and approved by providers before publication.
Yes. While AI may help flag potential issues, all insurance claims are reviewed and decided by trained human personnel. AI never makes final claim decisions.
AI translation helps customers and providers communicate across languages. Both the original message and the translation are displayed for transparency, ensuring the meaning is preserved.
GigZoro performs basic identity and legitimacy checks on providers. This helps ensure you are dealing with real businesses and individuals who have agreed to our platform terms.
No. GigZoro is committed to transparent pricing. All fees, taxes, and charges are clearly displayed before you complete any booking.
Disputes follow a three-step process: 1) Both parties submit evidence, 2) GigZoro conducts a human review, 3) A decision is made based on platform rules and the rental agreement. All decisions are made by trained personnel using documented evidence.
Providers must maintain accurate listings, honor scheduled bookings, keep equipment safe, follow local laws, and submit honest damage claims.
Customers must respect rental property, return items on time, use messaging tools appropriately, and follow local laws.
GigZoro uses fraud prevention monitoring, secure payment processing, and human-reviewed dispute processes to protect both customers and providers.
Yes. GigZoro uses secure payment processing to protect your financial information. We never store complete payment card details on our servers.